1. Emergency Response and Safety Assessment: We respond immediately to your call. Our first priority is to ensure the safety of all occupants by evacuating the affected area. We will also instruct you to shut off the main water supply and HVAC system to prevent further contamination.

2. Inspection and Damage Evaluation: Our team, wearing full PPE, will inspect the property to determine the extent of the contamination and the scope of the necessary cleanup and restoration work.

3. Sewage and Contaminated Water Extraction: We use powerful, industrial-grade extraction equipment to remove all standing sewage and black water from your property.

4. Removal of Contaminated Materials: Any porous materials that have absorbed sewage—such as carpet, padding, drywall, insulation, and upholstered furniture—are considered unsalvageable. These items must be carefully removed and disposed of according to biohazard regulations to prevent health risks.

5. Thorough Cleaning, Disinfection, and Sanitization: After removing contaminated materials, we meticulously clean all remaining surfaces (flooring, walls, etc.) with professional-grade cleaning agents. We then apply an EPA-registered, hospital-grade disinfectant to kill all harmful microorganisms.

6. Drying and Deodorization: We use dehumidifiers and air movers to thoroughly dry the structure. We also employ specialized deodorization techniques, such as thermal fogging, to eliminate the foul odors associated with a sewage backup.

Restoration and Rebuild: The final step is to restore your property. Our reconstruction team will replace any removed materials, such as drywall, flooring, and cabinetry, returning your space to its pre-loss condition.